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1. What is one of the problems in businesses today that result from poor listening skills?
  Broken relationships
  Short-term memory
  All of the above
2. You’re attending a conference and you’d like to have the card of a senior executive you met. How do you get it?
  You offer them your card and ask them for theirs.
  You tell them you need their card so you can remember their name.
  You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs.
3. When making an entrance into an office with people working at their desks, it’s always best to:
  Do your best to not draw attention to yourself.
  Appear pleasant and greet people by saying hello to those at the desks.
  Walk in a room and stand there and wait patiently for someone to look up and recognise that you need help.
4. If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:
  Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company.
  Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.
  Appear pleasant and make brief short sentences that focus on them and wait for them to reply.
5. When making a business introduction between two people, the most important rule to remember is:
  Say your own name before introducing the two people
  Use the name of the most important person first in the introduction.
  Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names.
6. For leading a successful business meeting, your number one priority is:
  Making sure you have good attendance and participation.
  Keeping great notes and sending them to everyone after the meeting.
  Creating tasks and accomplishing the agenda in the allotted time.
7. When giving a compliment, it’s best to:
  Give a compliment to someone so that many people can hear the praise you are giving them.
  Give compliments to everyone in the office so everyone receives regular praise.
  Compliment specific behaviours regarding work, avoid personal compliments.
8. Regarding criticism in the workplace, remember to:
  Give criticism privately so it won’t embarrass anyone.
  Criticise only a person’s work related skills and avoid offering personal criticism.
  Offer a patient critique and never criticise anyone.
9. Anger is a complex emotion that occasionally surfaces in the workplace. When it does, the best way to deal with anger is to:
  Train yourself to deal with anger and don’t express it during working hours.
  Speak your mind regularly so it doesn’t build up.
  Find outlets for your anger such as a walk during lunch, journaling, counting to ten. If you can’t resolve your anger, get help.
10. Office gossip destroys careers, however, if you’re only listening to gossip:
  You are not guilty of gossiping, after all, you were just listening and not passing it on.
  You have a deeper understanding of the complex problems of your associations and can offer help when necessary.
  You’re just as guilty as the one who is telling you gossip.
11. If you walk into the office of a person you do not know, do you offer to shake their hand?
  Yes. It’s important to be a gracious guest when entering someone’s office.
  No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake.
  You introduce yourself first, and then you initiate a handshake with them.
12. If you are seated and someone approaches and offers to shake your hand, you should:
  Stand up and shake the person’s hand.
  Raise yourself slightly from your chair and shake the person’s hand.
  Dismiss the handshake as an unnecessary formality and motion for the person to sit down and join you.
13. If you are considered a junior officer in your company and approach a senior officer, do you offer to shake hands?
  Yes, it is an excellent opportunity to make create trust and rapport.
  No. You wait for the senior officer to initiate the handshake.
  You should only initiate the handshake if the other person is a man. Woman must be allowed to initiate handshakes according to their preferences.

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